It just seemed like an appropriate title. How long has it been since I was given my nook? It was right around the time I started my blog. Not terribly long ago, right? Christmas of 2009.
Yet, it’s not working.
Worse. I tried to call B&N about it & guess what? B&N no longer supports tech support on the ‘1st edition’ via phone. They’ll only help through an online chat window.
So after dealing with the tech support person the chat mysteriously ended…. is it because she had no idea what I was talking about or what she was doing? Was it only an accident that she picked up the chat & told me to power up … power down… power up … power down… power up … power down… power up … power down… yup that’s all we got done.
Then I opened another session… just a glutton for punishment, I guess. This gentleman very patiently helped me to completely reset my nook back to the original software & settings. It didn’t help & his copied & pasted directions were less than explanatory.
When that didn’t help… I was told to go to a B&N store. Really?!?! If there was a close one I would have done that instead of ‘chatting’! Grrr!!!
Do you want to know how he replied???? “Call the tech support number & they can help you.” Really? Because I didn’t already try that twice? Seriously?
I guess this explains by B&N is losing so very much business!
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